Step 1: Getting BT Mobile
All our plans let you bring your own phone. That means you can keep your much-loved phone with all your photos, music and apps on it. To get started, go tobt.com/mobile. Pick a plan that’s best for you and choose the right size SIM for your phone.
Once you've ordered, we'll send you a confirmation email with your order reference number.
We'll email you again when we've posted your SIM. We'll send it to you first class so it should be with you in 1-2 business days. It fits through the letterbox and you don't have to sign for it, so there's no need to wait in.
If you order before 5pm on a business day we’ll send out your SIM there and then.
Step 2: Your welcome pack
You’ll get your welcome pack in 1-2 business days. It includes your SIM, plus a few tips to get you started.
Now activate your SIM at bt.com/go
Step 3: Activate your SIM
You can activate your SIM online in two steps. Check the ‘Things to know’ as you go through.
We’ll text you once the SIM is ready to go.
Step 4: Keeping your number
To keep your old number when you switch to BT Mobile, you’ll need to check your phone is unlocked and get a PAC code from your old provider.
Step 5: Manage your account
Once you’re up and running, you can keep tabs on what you’ve used and set monthly spend caps so you don’t get surprise bills. Just log in at bt.com/mymobile
Or you can download our BT Mobile app.
About BT Mobile
How do I order BT Mobile?
Just go to www.bt.com/mobile and pick a plan.
Just go to www.bt.com/mobile and pick a plan.
Where can I find out more about BT Mobile?
Want to know more? Visit our BT Mobile help pages >
Want to know more? Visit our BT Mobile help pages >
What do I need to buy BT Mobile?
BT Mobile is a SIM Only service. That means we'll send you a SIM card, which you can put in any phone you like (provided it's unlocked and in full working order).
BT Mobile is a SIM Only service. That means we'll send you a SIM card, which you can put in any phone you like (provided it's unlocked and in full working order).
Can I use any phone with BT Mobile?
All types of mobile phones should be compatible with BT Mobile. You'll get the most out of BT Mobile if you have a smartphone, but just about any phone will do.
All types of mobile phones should be compatible with BT Mobile. You'll get the most out of BT Mobile if you have a smartphone, but just about any phone will do.
Do I already have to be a BT customer to get BT Mobile?
No - anyone can get BT Mobile, but you'll get the best deal if you belong to a BT Broadband home (even if you're not the account holder).
No - anyone can get BT Mobile, but you'll get the best deal if you belong to a BT Broadband home (even if you're not the account holder).
What is 4G?
All BT Mobile plans come with 4G at no extra cost. 4G gives you a superfast connection that’s up to five times faster than 3G. So it’s great for things like streaming music, looking at Google Maps, and watching YouTube videos.
All BT Mobile plans come with 4G at no extra cost. 4G gives you a superfast connection that’s up to five times faster than 3G. So it’s great for things like streaming music, looking at Google Maps, and watching YouTube videos.
SIM only. Compatible phone needed, may need unlocking. 4G speeds vary by location, coverage and demand. For BT Wi-fi see: www.btwifi.com. To verify “more places” go to: bt.com/moreplaces. Limited to available caps. The BT Sport App works on iPhone (3GS and above), iPad (iOS 6 and above) & selected Android devices with OS 4.1. You’ll need 3G/4G/wifi. Terms apply.
http://home.bt.com
